New customer

[Beth13444865299]

Hello, 

I’ve recently joined virgin and will be having an engineer coming in the next few days. As I am a new customer I don’t have a wifi box for virgin. Does anyone know if this is something that the engineer will provide, do I need to order on separate (if so how?) 

thank you

[Anonymous]

If an engineer is coming they should supply and fit for you. 

[LittleMick73]

Hi the question is did you order TV and broadband at the time, if not you Need to order it, the latest boxes must have broadband to work properly. Regards Micky

[Paulina_Z · Accepted solution]

Hi @Beth13444865299,

Welcome to our Community Forums! Thank you for your first post and I'm glad to hear that you've chosen to set up services with us! 🙂

I'm glad that @Anonymous was able to provide you with some information in regards to your query. They are correct - if you have a scheduled Technician Install, our engineers will arrive with the needed equipment to install your services. 🙂

If you need any further help going forward, please post on here, we'll be more than happy to help.

Thank you.