on 16-02-2022 18:43
I'm wanting to get broadband in this house as a new customer, there is existing VM cabling and the router location is in the attic, will i be able to have it installed in the room below instead?
16-02-2022 18:45 - edited 16-02-2022 18:48
Hi there,
Thank you for reaching out to us here, and thank you for considering joining us. I can confirm that we can position the hub anywhere within your property as long as we can get a cable to it. Moving it from the loft shouldn’t be an issue at all. A site survey would confirm this. If you would Like me to organise this for you I can. I have sent you a private message.
Many thanks
on 16-02-2022 18:48
Thanks for the quick reply, can you confirm that it will be free to do this?
on 17-02-2022 08:20
it should be free - just book a manned install rather than quickstart and the tech will sort it out
if the system demands you order a quickstart install accept that and wait for the hub to arrive and then book a tech saying the setup is not working again a tech should be booked foc