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New customer not working

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Sneaker52
Joining in

on ‎16-11-2022 15:16

I had broadband installed this morning. It’s very slow and spent hours on what’s app trying to order a booster only to be told they can’t do it until the account has been working a week. The internet keeps cutting out and can’t even watch sky glass without it buffering. Should have stayed with BT!

also it won’t connect to the Virgin Media Connect app. Any help gratefully received. 

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jbrennand
Very Insightful Person
Very Insightful Person
In response to Sneaker52

on ‎21-11-2022 14:04

You dont need Connect to change any settings - it can all be done from the Hub's settings

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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