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lottie33
Joining in
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Message 1 of 4
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New customer WiFi phone not working

Installed today all working fine but suddenly all has gone off both internet and phone line. Power on but no line connection or lights on hub

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dnpark38
Knows their stuff
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Re: New customer WiFi phone not working

Best to phone VM and report your fault.


"VM 50 Mps Broadband and anytime phone."
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jpeg1
Trouble shooter
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Message 3 of 4
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Re: New customer WiFi phone not working

If there are no lights at all on the hub, it sounds like the power supply has been removed.

Have you checked that the power lead hasn't come out of the hub?

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Forum Team
Forum Team
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Re: New customer WiFi phone not working

Hello lottie33,

I am sorry to hear that, how are things looking at the moment?

 

Thanks Joe_F

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