We've had Virgin Broadband for about two weeks now and since we've got it the internet is so intermittent. Every day it must go off at least 10 times for between 5 and 30 minutes.
When it goes off it becomes unavailable for every device in the house, including those connected via ethernet cable. The lights on the modem are flashing white one minute, then solid white, then solid green. Keeps changing until it eventually all comes back online again.
When I check the network status log I see the below repeated over and over:
2018-12-05 01:12:11.00 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 2018-12-05 01:12:12.00 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
Those stats are ok. You did not post the T3 & T4 error counts. There may be noise on your circuit, contact customer services and they will know is there is an area problem. Do not rely on the web page status as it only reports problems when 1000’s of users are affected.
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal
Sorry to read you are experiencing intermittent broadband connection.
When I checked your account, there is an SNR (signal to noise ratio) fault reported in your area. The reference number is F006751488 and has a review date of 11th December. As this is a review date it can be subject to change.
Can you give me an update on the fault? It was meant to be fixed yesterday but it's happened again this morning so I'm been sitting here with no internet waiting for it to come back online. As I'm working from home today this does not look good.
Can I please get an update? If this is still occurring in a few days time I'm going to have to go with someone else I'm afraid as can't have internet this unreliable.