New contract

[Lantalouise]

I purchased a contract on 1st Feb and got the pre contract documents and confirmation stating delivery would be on the 4th. 

We have no tracking number or anything 

We haven't received the hub/tv box and we haven't recieved the account number or area code in order to make an account 

[VM-Jon]

Hi @Lantalouise 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon