New contract quick install problem

[Cleopat]

Hi I have just received my new package and opted for the quick install but on going through the process of getting the boxes connected I have no VM wall socket only an Openreach box. I have looked around all the walls inside and outside and don't see any coaxial cables going through the wall. Please can someone help and advise. Many thanks.

Cleopat

[jbrennand · Accepted solution]

Call in and request a Tech install.

[Kath_F]

Hi Cleopat, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear you're unable to complete your install. We can certainly get a visit booked in for you if you've not already been able to do this. 

I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,
 

[Kath_F]

Hi Cleopat, 

Thanks for coming back to me via private message to let me know things are sorted and you have a visit already booked. 

If you have any further issues, pop back and let us know so we can help further. 

Many thanks,