New cable needed for router

[Samcommunityac1]

Hey there, we have a new floor been put in, and the router moved.

The cable that goes from the box to the router is now about 5 metres too long, and we would like it switched it with a far shorter cable.

Can I please get a virgin tech to come out and visit.

Cheers, Sam

[jpeg1]

Yes, you can phone Customer Support to book a technician who will do whatever changes you need.   There is a fixed charge of £25

[Samcommunityac1]

Okay brilliant! Whats the best number to call? I'm not a virgin mobile user, and I cannot find an official number anywhere.

[jpeg1]

If you have a Virgin landline phone it's 150, otherwise 0345 454 1111

[newapollo]

Hi @Samcommunityac1 

The 0345 number is included in most calls packages the same as dialling 01 and 02 numbers, however if yours isn't then you can also call freephone number 0800 052 0422

[Samcommunityac1]

Thanks for the help team, engineer booked in for a visit. Cheers!

[Akua_A]

Hi @Samcommunityac1,

Welcome to our community forums and thank you for your first posts.

Sorry to hear you have been having issues with your router cabling. We are however glad that our community was able to help regarding this and you have an upcoming appointment. Please do not hesitate to contact us if you need any further help.

Thanks,