on 13-04-2022 00:37
I have moved into a new build property and was told Virgin fibre broadband would be available upon moving to the area and when I first saw my property I saw the brown Virgin media box outside so I though perfect but only to find out that when I moved in on completion day that the box has the wires inside ready but not connected to the ground cabling which I find really annoying now as I am still under contract for a quite a bit longer.
The other part that is annoying is that anyone who uses an Openreach connection is already setup and ready to go.
All I really want is an engineer to come and connect the box to the cabling so I can stop wasting my money paying for internet I cannot access is their anyone who knows how to get this up and running or someone I can contact?
on 13-04-2022 01:33
on 13-04-2022 08:16
I think you misunderstood my post I already have Virgin media for the last 9 months or so now after moving I still pay the monthly bill. So now I have moved to my new property which has the capability of getting Virgin fibre but it’s not fully wired up and the Openreach box is all setup for other providers I.e BT, Sky, TalkTalk etc
13-04-2022 08:50 - edited 13-04-2022 09:18
Have you gone through the moving/transfer process with VM to take your services from your old property to your new one? That should have identified if VM services were available or not. I think I recall some past topics about new build properties have mentioned that getting the VM equipment working in the street might lag behind installation of cables in the houses.
on 13-04-2022 10:53
Yeah been in touch many times and keep being told they are dealing with it and that they're gonna call me back however no call ever comes back, if they could freeze the payments until it’s up and running then I would be happy to continue my contract but still radio silence on the matter, I’m really thinking about leaving instead and going to another provider.
on 13-04-2022 15:28
on 13-04-2022 15:46
Explained more here
https://www.virginmedia.com/legal/fibre-optic-services-terms-conditions/early-disconnection-fees
but with a few VM hoops to jump through to actually get it.