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hugobosslives
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New build team

Hi,

I am moving into a new build in 9 days. For the last month I have been contacting virgin via chat and not really getting anywhere. Your moving house checker says my house doesn't have the cables when the developer says it does.

At one point I thought I was getting somewhere as I was called by 'Ben from the Birmingham team'. He said it would be sorted very shortly and he'd get to me asap. This is now 2 weeks ago and I have had no contact and I have no way to call him back due to the withheld number.

Could someone from the new builds team please get in touch to help me out!

Thanks,

Hugh

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Forum Team
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Re: New build team

Hello Hugh.

 

Thank you for your post and welcome to our community.

 

We can escalate this to the correct team for you I just need some information from you, so I'll pop you over a private message now.

 

If you're ok to respond to this with the relevant information by clicking the purple envelope in the top right please.

 

Thank you, Emily.

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