on 29-11-2021 18:52
Hi
I’m moving to a new build home and want to get the process started to move my broadband and tv package to the new property. The property is registered with the post office but it doesn’t appear on Virgins list and I therefore cannot get virgin to come out to connect the new home. Any suggestions on getting the house on virgins list of properties?
many thanks
on 30-11-2021 13:57
on 30-11-2021 14:01
Thanks for replying John
Im in touch with the builder and they were originally going through open reach - I’m the buyer and raised the question over using Virgin instead to make the moving process easier.
The house is not in an estate, it’s being built on an established area on its own on a plot of land.
the builders aren’t sure if they can directly get virgin involved instead of going through open reach either hence my question.
I do know that the neighbouring house has an active virgin connection though. I just can’t get the processed kicked off with virgin because even though the house is registered with Royal Mail it’s not coming up on virgins list of addresses so is appearing “unregistered”.
thanks
on 30-11-2021 14:06
on 30-11-2021 14:09
Thanks John
Ill wait for VM to come back - in terms of ducting, I don’t think this has been done but I’ve negotiated with the buyer to put this in (or a suitable alternative) from the pavement up the drive to the side of the house.
I’m assuming virgin should be able to get the cable from the street somehow as long as I have suitable ducting to get the cable to the house organised?
Thanks
on 30-11-2021 14:29
Good afternoon @yagmursahin.
Welcome to the forums and thank you for taking the time to post.
I can defiantly take a look into this for you.
I will pop you over a PM so that I can get some further information.
Kind regards,
Zak_M
on 01-12-2021 09:17
Thank you for providing me with that information via PM @yagmursahin,
I have raised this with the area Field manager in the hope we can get this arranged for you.
As soon as I have any further information I will let you know.
Kind regards
Zak_M
on 01-12-2021 13:42