New build flat, showing as virgin not available

[david_edi]

Hi,

I’m due to move into my new build flat at the end of June/beginning of July and am trying to order your services. 

The house builder David Wilson Homes ensures me that the estate is pre wired with Virgin. However when I use the postcode checker it says Virgin isn’t available.

Could someone please look into this for me?

It’s the Cammo Meadows estate in Edinburgh. The postcode is EH4 8GQ.

Thanks 

[Dan_M · Accepted solution]

Hello @david_edi

Thank you for your post. We would like to take a closer look into this for you. A member of our Forum Team will be along shortly to send you a Private Message.

Many thanks,

Dan

[david_edi]

Hi Dan,

I’m still waiting for the PM, is someone looking into this for me?

It’s urgent as I require broadband from day 1 as my partner works from home and would need to give BT notice if moving over to Virgin.  So would need to confirm it’s definitely going to be available in my new flat.

Thanks

[Ilyas_Y]

Hey @david_edi, thank you for the post and welcome to the Virgin Media forums page!

Sorry to hear that happen about the services being available in the area, and also apologies for the miscommunication.

I will need to gather some more information from yourself in regards to the property and whether or not it is serviceable, so I will send you a private message - watch out for the purple envelope.

Thank you.

[Ilyas_Y]

Hey @david_edi
Thank you for the reply, this has been passed over to our specialist team who will contact you within the next 10 days.

Thank you.

[Rhewil20]

Got the same issue in a flat in Nottingham.  https://community.virginmedia.com/t5/QuickStart-set-up-and/quot-New-home-new-broadband-quot-Expected...

[Ryan_N]

I can see you've had a response to your post Rhewil20. 

Cheers, 

Ryan.

[david_edi]

Hi

I’m still waiting for a response. Could you provide an update please?

Thanks

[david_edi]

Hello?

[Zach_R]

Hi @david_edi,

I do apologise for the wait. I can see that my colleague advised you earlier in this thread on May 31st that you should receive further contact within 10 days. If this timeframe passes and you still need further assistance, let us know.

Thanks,