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K8williams86
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Message 1 of 7
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New broadband won't connect

Hi I have spent the last hour trying to get the broadband to connect. The box has been flashing green for an hour now. Not sure what to do/try as can't find any advice online 

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Very Insightful Person
Very Insightful Person
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Message 2 of 7
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Re: New broadband won't connect

did you call and activate it?

if you did you might need an engineer as the line might not be connected

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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K8williams86
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Message 3 of 7
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s called andRe: New broadband won't connect

Yes activated it. Think I need an engineer out anyway. No one told me when I took the contract that my WiFi hub and TV box would have to be next to each other. (my mum has her Internet hub upstairs and TV downstairs so never thought to ask!) The WiFi port and my TV are in different rooms! 🙈 

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Forum Team
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Re: s called andRe: New broadband won't connect

Hi K8williams86,

 

Welcome to our community forum page it's great to have you on board. 


I'm sorry to hear that your services have't completed set up yet. 

I'm hopeful the set up will be completed overnight and I will check back in with you tomorrow morning as a engineer visit may be required. 

 

Regards,

 

Dean C 

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Forum Team
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Message 5 of 7
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Re: s called andRe: New broadband won't connect

Good morning K8williams86,

 

How are things looking this morning? 

 

Please let me know if your services still haven't been activated so I can send you a private message.

 

Dean C

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K8williams86
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Message 6 of 7
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Re: s called andRe: New broadband won't connect

No still flashing green. But need to call virgin as our Hub and TV are in different rooms which doesn't work with the set up they've sent us 

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Forum Team
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Message 7 of 7
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Re: s called andRe: New broadband won't connect

No worries, K8williams86. 

 

I have now sent you a private message. 

 

You can access your private messages by clicking on the purple envelope which is located on the top right hand side of your screen.

 

Dean C 

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