on 31-01-2023 07:39
Hi I received my hub yesterday but can't connect am thinking maybe it's because I done have a phone line?but virgin make it so hard to contact them I only want an engineer
Answered! Go to Answer
on 31-01-2023 07:48
For help with a new installation contact the Pre Installation and Delivery Team on 0800 052 1734
on 31-01-2023 07:48
For help with a new installation contact the Pre Installation and Delivery Team on 0800 052 1734
on 02-02-2023 13:45
Good Afternoon @angieaw, thanks for your post on our Community Forums, and a very warm welcome to you!
Sorry to hear of the difficulty you've faced when trying to set up the services.
Can you please confirm if you have been able to call our pre-installations team to have this set up?
Kindest regards,
David_Bn
on 02-02-2023 17:55
@David_Bn wrote:Good Afternoon @angieaw, thanks for your post on our Community Forums, and a very warm welcome to you!
Sorry to hear of the difficulty you've faced when trying to set up the services.
Can you please confirm if you have been able to call our pre-installations team to have this set up?
Kindest regards,
David_Bn
Yes David many thanks an engineer is coming over the weekend 😊
on 05-02-2023 08:11
Hi @angieaw
Thanks for the update.
I do hope the visit went well.
If you do have any further questions or concerns please do pop back to us here and we will do our best to help 🙂
Vikki - Forum Team
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