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Bluewilma74
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Message 1 of 14
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New box

Hi, when I signed up for Virgin many moons ago my package included one main box (connected to the hub) and one in another room (just a basic one not connected).  I received an email a few months ago advising that one of my boxes (turned out to be the old one) was now out of date and I would be sent a new one.  However, the new one is the new box which needs to be connected to the hub - this is in another room with the main box.  

I have phoned a few times and been on hold for over 2 hours only to be told very rudely they didn't know what I was talking about and slammed the phone down!!  I'm now left with a box that I cannot use as Virgin will not help me.  Any ideas who/what department I need to speak to that knows 1. what I'm talking about and 2. can fix the problem?

Thanks.

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jbrennand
Alessandro Volta
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Message 2 of 14
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Re: New box

What tv boxes do you have exactly and which is where?
V, V+, V+HD, Tivo, V6 ?

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Bluewilma74
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Message 3 of 14
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Re: New box

Hi, they are both Tivo boxes. 

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Very Insightful Person
Very Insightful Person
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Message 4 of 14
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Re: New box

tivo do not need to be connected to the hub. just the coax

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

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Mark as Helpful Answer if I've helped

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Bluewilma74
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Message 5 of 14
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Re: New box

Oh right, so I can just get an adaptor to split the wire (sorry not explaining that well haha) 

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chenks
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Message 6 of 14
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Re: New box

the OP was given a new Tivo box?
surely it would have been a V6 box that was sent.
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Bluewilma74
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Message 7 of 14
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Re: New box

No it's a Tivo box. 

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chenks
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Message 8 of 14
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Re: New box

it doesn't need connected to the hub then, a V6 would though.
what and where is it telling you that it needs connected to the hub?

look at this link - https://my.virginmedia.com/your-tv-box/index.html
which one does your box look like?

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Bluewilma74
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Message 9 of 14
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Re: New box

When I connect it, it goes through all the stages of setting it up then when it gets to the final stage of connecting to Internet it just freezes. 

 

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Roger_Gooner
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Message 10 of 14
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Re: New box

You say that the "new one is the new box which needs to be connected to the hub", if so you have a V6. What you can do is to temporarily replace the existing V6 with this new box, get it connected with coax and WiFi, activate it and hopefully it should work. Once it does take it back into the other room and see if it still connects to the hub by WiFi.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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