on 11-07-2021 13:11
Hello, I’ve just signed up for VM broadband, new router came yesterday and I’ve set it up as per the instructions. The virgin media WiFi doesn’t show on any device, although there is a new Virgin media broadband showing it is not the number it should be and the password doesn’t work. Not sure if this is another nearby VM WiFi or connected to my router somehow.
on 11-07-2021 13:26
on 11-07-2021 13:31
Thanks for the response. Could I just get the password for this router.. really can’t wait for a new hub to be delivered as working from home tomorrow..
on 11-07-2021 13:48
on 11-07-2021 14:08
the password should be on the label - there may be a card with it that slides in the base - new or second hand the password should be there
VM cannot give you the password
on 11-07-2021 14:46
Thanks for the replies, none of these worked so they’re sending an engineer around.. so I’ll have to take the next few days off work with no internet. Not a great start!
on 11-07-2021 16:43
have you tried a wired connection - what colour are the hub lights
on 11-07-2021 19:09
When you power off the hub, does the VM WiFi SSID that you can see disappear? If that’s the name of the hub and somehow the documentation is wrong, just tell the technician this.
on 19-07-2021 09:42
Thanks for the help all, an engineer came round and replaced the hub and all is working now. Not sure what the exact problem was
on 19-07-2021 11:20