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New Virgin Line Installation

Hi

I was wondering what is allowed from the technician's point of view when installing a new Virgin cable. The guys brought the cable to my house the other day and my installation date is in two weeks, but ideally I really would not want someone in my house at this time as I have a vulnerable person here.

I would like the technician to pass through the cable in the hole that is currently occupied by a (dead) BT line, and I would like to handle the installation inside the house myself. I have the tools to replace the socket panel myself, and as far as I am aware everything else should be fairly simple. Is this something the technician will be allowed to let me do?

Thanks

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Message 2 of 8
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Re: New Virgin Line Installation

Hi I have my doubts about this, as a first install the engineer will need to connect a specialist meter to your system to make sure the signal levels are correct & go between the street box and your your equipment in doors, is the area big enough for you and the other person to keep well out of the way. Regards Micky
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Re: New Virgin Line Installation

Ah, wasn't aware they had to do that, thought this was a BT line thing only. Any chance they'd let me do it on their behalf and only come inside if there was a problem? There is plenty of space indoors but it's just precautionary to reduce the amount of contact with things inside the house honestly. We're taking it rather seriously because of the other person.

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Message 4 of 8
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Re: New Virgin Line Installation

It's a coaxial connection needed for the hub. You need a crimped connection on that cable and a isolation socket fitted , or possible an inline isolation . So unless you can do that you'll gonna need a engineer in your property.


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: New Virgin Line Installation

How's the line connected outside? If the engineer can give me the crimped connection and the socket, I can install it and pass him the cable outside. There's no internal cabling for the current BT line that I'm suggesting would be replaced, it's just straight into the wall from outside and into the room.

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Message 6 of 8
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Re: New Virgin Line Installation

It maybe possible . One other thing you might need to consider before engineer gets there is the hole for VM cable is bigger than BT cable,  it needs to be a min 10mm . 


Here to help! I'm a technician helping out whilst working from home. Find out more


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Message 7 of 8
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Re: New Virgin Line Installation

I think the chances that any VM tech would let you near their equipment is close to zero as the risk is you take down the whole neighbourhood with a botched connection 😩.    Better to let them get on with it and do it professionally and then mitigate any viral contamination after they have gone.

If that's not acceptable your only other options are to try an alternative supplier who can use the BT socket via self install. Or get yourself a Mifi and 4G/5G data sim card.

Would have to stick with Freeview TV too.


--------------------
John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Message 8 of 8
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Re: New Virgin Line Installation

Even if you had the crimped connection, how could you check the signal levels and adjust them if necessary? I very much doubt an engineer will hand you there equipment. It would be better to wait until either the vulnerable are not present in the property or things are back to semi-normal. 

I visited a friend to do the exact same thing recently - the vulnerable couple went upstairs and I let the engineer in to do the install, then when everything was working I left and they came down to a working TV. 

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