New Virgin Hub still flashing green

[RATTUSACR]

Hello,

Please could someone assist - I received my Virgin Hub this morning.  I set it up - but the green internet light (the two arrows) are still flashing.

Can anyone help?

Many thanks.

[nodrogd]

Sounds like you need to phone Customer Services, as the hub has not self-activated.

[RATTUSACR]

Thanks very much.  I've no idea how to contact them - can't find a number anywhere.  It's really frustrating.

[newapollo · Accepted solution]

Hi @RATTUSACR 

Call the activation line on 0800 953 9500 - have your account number handy and hub serial number as they may be needed.

Or speak to new accounts and setup by calling 150 on a VM landline or mobile, or 0345 454 1111 from any other phone.

[RATTUSACR]

Thank you so much!

[Gareth_L]

Hello RATTUSACR,

Just a quick message to see if you have been able to activate the Hub  and the lights have now stopped flashing?

Gareth_L

[RATTUSACR]

Hello,

Thank you for checking - the base light is still solid green, and the internet light is still flashing green arrows.  I have turned it on and off numerous times.  I have activitated it with VM.  I have reset the factory settings.  Nothing has worked.

I have tried to speak to someone at VM but just end up on hold for 30 mins plus and I don't have time to keep holding (and listening to the terrible hold music doesn't help!).

I am despairing.  I don't know what to do.

[Ryan_N]

I apologise that this has been the case for you. 

I can see from the system that an engineer has been booked for tomorrow to help resolve this. Please keep us posted on how the visit goes. 

Cheers, 

Ryan.