any ideas please, Cust service is a nightmare to get through tooive followed instructions online and with book and have reset the router Thanks 😊
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Could you access your router using http://192.168.0.1/ .Log in using the password on the base and check the internet status on the main page.
Have you phoned the activation line on 0800 953 9500?
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thanks for reply
activation done and still issues
they sending an engineer out Monday 👍🏻
Thank you for coming back to us with an update, I am sorry your services haven't successfully been activated, the technician will get this resolved on Monday.