I've just moved house and had cable and modem installed today. I can happily connect to the wifi on my laptop, but no internet connection is available. I have a Hub 3. The Wifi light is green and steady and the power light flashes green. On the admin page the Hub 3.0 status for Internet is Access Denied.
I've tried re-seating the cables, resetting the Hub etc.
The engineer said everything was working and then left.
Did he "activate" the Hub - or say it was pre-activated? Did you actually see it working and connected to the internet on one of your devices before you signed their sheet? They often leave their mobile number with you (on the sheet?) to call if there is a problem? Sometimes activation can take a hour or so although any kit I have received was activated instantly.
In any case try calling the activation number and see what they say... ... 0800 953 9500 - calling at 08.00 gives the best chance of getting through but try at all times.
Or, a text service has been set up - send details of your issue and include your account number to - 07533 051809 - but replies will be a lot slower.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
He didn't mention activation at all and was out of the door without so much as a suggestion that I should test it. Nor was there anything to sign. All he left was a promo leaflet with his name and Tech ID.
Thanks for the activation number both of you, I'll give that a go.