@babe1970 wrote:
Hi!
just getting round to sorting this. I can’t keep waiting on the phone, it’s ridiculous, especially if I’m at work.
our smart tv and printer still do not connect to the WiFi on Hub5? It’s not fit for purpose and I just need to reconnect the old hub which I have.
Will it automatically reconnect if I set up the old hub? If so, I can just crack on and do that.
Thanks
I’m afraid not, no. The old hub 3 would have been deactivated on your account when the 5 was activated, so if you were to reconnect it, it won’t work. You will need to persist on the phone to get the hub 3 reactivated.
Now there are a number of posts here from people in your position who say that when they do finally manage to get through, the offshore customer services staff either can’t understand what they want (presumably, it’s not an option on their scripted responses), or bare-face lie and say it isn’t possible (one user reported being told that the ‘their cables had been upgraded to support the 5 and hence reverting isn’t possible’ - which at least is a genuinely new piece of rubbish to join the list of ‘BS excuses handed out by VM call centre staff’, book available soon from all good booksellers and quite a few dodgy ones as well!)
So what you need to do is call up and follow the options for ‘Thinking of leaving us….’ where you have a better chance of getting through to someone who a) understands what the issue is, and b) can actually do something about it.
Good luck, your point about the ‘trial’ nature of the hub 5 being offered to customers without really telling them the status of it (well OK, not actually telling them at all); is perfectly valid and understandable. If and when you do get through to VM, you might want to drop the term ‘trading standards’ into the conversation - might concentrate minds somewhat.
John
