New Hub 5, slower speeds

[BaronVonStrudel]

Hi guys

I just installed the new Hub 5 and ive noticed my speeds are considerably slower.

Something very similar happened to me the last time i upgraded my hub. Last time it was the wrong firmware and was fixed remotely  

Any suggestions/help is appreciated.  Thanks

[Ashleigh_C]

Thank you for chatting with me via the PM and now we do have an engineer arranged. 

Please can you let us know via this public thread how things are looking after the engineer has attended? 

Thanks again! 

[BaronVonStrudel]

Will do Ash, and thanks again.

[BaronVonStrudel]

The engineer has just been in.  It was the first Hub5 he has seen.

Turns out there was some noise on my line caused by an old tv installation/splitter box that wasn't removed properly.

Also the Router seems to have updated and fixed itself as i can now log in from the usual 192.168.0.1

So all seems good.

Thanks to everyone for their time and help, Its appreciated.

[lotharmat]

Glad it's fixed! 🙂

[Kath_F]

Hi BaronVonStrudel, 

Thanks for taking the time to come back to us here to update the thread. 

We're super glad to hear that things are working for you now and the connection has stabilised. 

If you have any further issues, please pop back here and let us know. 

Thanks,