New Hub 5, slower speeds

[BaronVonStrudel]

Hi guys

I just installed the new Hub 5 and ive noticed my speeds are considerably slower.

Something very similar happened to me the last time i upgraded my hub. Last time it was the wrong firmware and was fixed remotely  

Any suggestions/help is appreciated.  Thanks

[-tony-]

how are you testing - wired or wifi - always test wired

for earlier hubs - i would guess its similar on the 5

log into hub3/4 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream

[BaronVonStrudel]

Thanks for getting back to me Tony. Its appreciated.

I think i posted in the wrong forum on reflection, I'm sorry about that.

Yes, I'm testing Wired

First weird thing is, the new hub is only accessible through 192.168.100.1   ,  and yes its in Router mode.

I also just did a test through steam downloading and in fact my download speeds seem to be a lot better

Using Speed test tells a different story but i know I'm am the mercy of the server I'm testing on. 

Downstream bonded channels

Channel Frequency (Hz) Power (dB mV) SNR (dB) Modulation Channel ID

1	331000000	6.8	40	QAM 256	25
2	139000000	6.6	39	QAM 256	1
3	147000000	6.8	39	QAM 256	2
4	155000000	7	39	QAM 256	3
5	163000000	6.8	39	QAM 256	4
6	171000000	6.5	39	QAM 256	5
7	179000000	6.7	39	QAM 256	6
8	187000000	6.7	39	QAM 256	7
9	195000000	6.9	39	QAM 256	8
10	203000000	7	39	QAM 256	9
11	211000000	7.2	39	QAM 256	10
12	219000000	7.1	39	QAM 256	11
13	227000000	7.3	40	QAM 256	12
14	235000000	7.3	40	QAM 256	13
15	243000000	6.9	39	QAM 256	14
16	251000000	7	40	QAM 256	15
17	259000000	7.2	40	QAM 256	16
18	267000000	7	40	QAM 256	17
19	275000000	7	40	QAM 256	18
20	283000000	7.1	40	QAM 256	19
21	291000000	7	40	QAM 256	20
22	299000000	6.9	40	QAM 256	21
23	307000000	7.1	40	QAM 256	22
24	315000000	6.7	40	QAM 256	23
25	323000000	6.4	40	QAM 256	24
26	339000000	6.7	40	QAM 256	26
27	347000000	6.2	40	QAM 256	27
28	355000000	6.2	40	QAM 256	28
29	363000000	6.3	40	QAM 256	29
30	371000000	6.2	41	QAM 256	30
31	379000000	6.4	41	QAM 256	31

Upstream bonded channels

Channel Frequency (Hz) Power (dB mV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	43.8	5120	QAM 64	2
2	46200000	43.8	5120	QAM 64	3
3	39400000	43.5	5120	QAM 64	4
4	32600000	43.3	5120	QAM 64	5

[lotharmat]

Are you getting any PostRS errors?

(Not seen the interface for the Hub5s - on the hub 3 it is another tab near where you got the power levels)

[jbrennand]

And upstream T error table ? And the Network logs?

[BaronVonStrudel]

Cant find the T error table. But here is the network log

Network Log

Time Priority Description

26-11-2021 17:42:52	notice	CM-STATUS message sent. Event Type Code: 5; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:42:41	critical	DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:42:25	critical	DHCP FAILED - Critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:42:24	critical	DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:42:22	critical	DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:42:21	notice	REGISTRATION COMPLETE - Waiting for Operational status
26-11-2021 17:42:16	critical	DHCP FAILED - Critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:42:15	critical	DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:42:14	notice	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:42:11	warning	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:42:11	critical	DHCP FAILED - Critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:42:09	notice	Honoring MDD; IP provisioning mode = IPv4
26-11-2021 17:42:06	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:42:06	critical	DHCP FAILED - Critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:42:05	critical	DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:42:03	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:41:57	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:41:57	critical	DHCP FAILED - Critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:41:56	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:41:56	critical	DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:41:55	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:41:52	critical	DHCP FAILED - Critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:41:52	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:41:48	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:41:47	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:41:47	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:41:46	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:41:41	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:41:37	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:41:36	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
25-11-2021 16:57:09	critical	Resetting the cable modem due to docsDevResetNow

[-tony-]

is there a second page in the downstream section - on the hub3/4 it appears if you scroll down

[BaronVonStrudel]

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40	0	0
2	Locked	39	0	1
3	Locked	39	0	0
4	Locked	39	0	0
5	Locked	39	0	0
6	Locked	39	0	0
7	Locked	39	0	0
8	Locked	39	0	0
9	Locked	39	0	0
10	Locked	39	0	0
11	Locked	39	0	1
12	Locked	39	0	0
13	Locked	40	0	0
14	Locked	40	0	0
15	Locked	40	0	0
16	Locked	40	0	0
17	Locked	40	0	0
18	Locked	40	0	0
19	Locked	40	0	0
20	Locked	40	0	0
21	Locked	40	0	1
22	Locked	40	0	0
23	Locked	40	0	1
24	Locked	40	0	0
25	Locked	40	0	0
26	Locked	40	0	0
27	Locked	40	0	0
28	Locked	41	0	0
29	Locked	41	0	0
30	Locked	40	0	0
31	Locked	41	0	0

[-tony-]

cannot comment on the network log but all the levels look ok - have you done a full reset - thats always worth a try - seem to remember a post saying the reset button is in an odd place - underneath i seem to remember it was said

[Ashleigh_C]

Hi there @BaronVonStrudel

Thank you so much for your post and thank you to @-tony-, @lotharmat and @jbrennand for their help on this! 

I have had a look at your Hub on our side and it does appear to be showing a few issues on the downstream. 

For this reason I think we should arrange for an engineer to come out and take a look directly.

I'll send you a PM to arrange that now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.

Thank you.