on 25-11-2021 18:44
Hi guys
I just installed the new Hub 5 and ive noticed my speeds are considerably slower.
Something very similar happened to me the last time i upgraded my hub. Last time it was the wrong firmware and was fixed remotely
Any suggestions/help is appreciated. Thanks
on 26-11-2021 10:28
how are you testing - wired or wifi - always test wired
for earlier hubs - i would guess its similar on the 5
log into hub3/4 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream
on 26-11-2021 14:44
Thanks for getting back to me Tony. Its appreciated.
I think i posted in the wrong forum on reflection, I'm sorry about that.
Yes, I'm testing Wired
First weird thing is, the new hub is only accessible through 192.168.100.1 , and yes its in Router mode.
I also just did a test through steam downloading and in fact my download speeds seem to be a lot better
Using Speed test tells a different story but i know I'm am the mercy of the server I'm testing on.
Downstream bonded channels
Channel Frequency (Hz) Power (dB mV) SNR (dB) Modulation Channel ID
1 | 331000000 | 6.8 | 40 | QAM 256 | 25 |
2 | 139000000 | 6.6 | 39 | QAM 256 | 1 |
3 | 147000000 | 6.8 | 39 | QAM 256 | 2 |
4 | 155000000 | 7 | 39 | QAM 256 | 3 |
5 | 163000000 | 6.8 | 39 | QAM 256 | 4 |
6 | 171000000 | 6.5 | 39 | QAM 256 | 5 |
7 | 179000000 | 6.7 | 39 | QAM 256 | 6 |
8 | 187000000 | 6.7 | 39 | QAM 256 | 7 |
9 | 195000000 | 6.9 | 39 | QAM 256 | 8 |
10 | 203000000 | 7 | 39 | QAM 256 | 9 |
11 | 211000000 | 7.2 | 39 | QAM 256 | 10 |
12 | 219000000 | 7.1 | 39 | QAM 256 | 11 |
13 | 227000000 | 7.3 | 40 | QAM 256 | 12 |
14 | 235000000 | 7.3 | 40 | QAM 256 | 13 |
15 | 243000000 | 6.9 | 39 | QAM 256 | 14 |
16 | 251000000 | 7 | 40 | QAM 256 | 15 |
17 | 259000000 | 7.2 | 40 | QAM 256 | 16 |
18 | 267000000 | 7 | 40 | QAM 256 | 17 |
19 | 275000000 | 7 | 40 | QAM 256 | 18 |
20 | 283000000 | 7.1 | 40 | QAM 256 | 19 |
21 | 291000000 | 7 | 40 | QAM 256 | 20 |
22 | 299000000 | 6.9 | 40 | QAM 256 | 21 |
23 | 307000000 | 7.1 | 40 | QAM 256 | 22 |
24 | 315000000 | 6.7 | 40 | QAM 256 | 23 |
25 | 323000000 | 6.4 | 40 | QAM 256 | 24 |
26 | 339000000 | 6.7 | 40 | QAM 256 | 26 |
27 | 347000000 | 6.2 | 40 | QAM 256 | 27 |
28 | 355000000 | 6.2 | 40 | QAM 256 | 28 |
29 | 363000000 | 6.3 | 40 | QAM 256 | 29 |
30 | 371000000 | 6.2 | 41 | QAM 256 | 30 |
31 | 379000000 | 6.4 | 41 | QAM 256 | 31 |
Upstream bonded channels
Channel Frequency (Hz) Power (dB mV) Symbol Rate (ksps) Modulation Channel ID
1 | 53700000 | 43.8 | 5120 | QAM 64 | 2 |
2 | 46200000 | 43.8 | 5120 | QAM 64 | 3 |
3 | 39400000 | 43.5 | 5120 | QAM 64 | 4 |
4 | 32600000 | 43.3 | 5120 | QAM 64 | 5 |
on 26-11-2021 15:15
on 26-11-2021 15:44
on 26-11-2021 18:27
Cant find the T error table. But here is the network log
Network Log
Time Priority Description
26-11-2021 17:42:52 | notice | CM-STATUS message sent. Event Type Code: 5; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-11-2021 17:42:41 | critical | DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-11-2021 17:42:25 | critical | DHCP FAILED - Critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-11-2021 17:42:24 | critical | DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-11-2021 17:42:22 | critical | DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-11-2021 17:42:21 | notice | REGISTRATION COMPLETE - Waiting for Operational status |
26-11-2021 17:42:16 | critical | DHCP FAILED - Critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-11-2021 17:42:15 | critical | DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-11-2021 17:42:14 | notice | DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-11-2021 17:42:11 | warning | DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-11-2021 17:42:11 | critical | DHCP FAILED - Critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-11-2021 17:42:09 | notice | Honoring MDD; IP provisioning mode = IPv4 |
26-11-2021 17:42:06 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-11-2021 17:42:06 | critical | DHCP FAILED - Critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-11-2021 17:42:05 | critical | DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-11-2021 17:42:03 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-11-2021 17:41:57 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-11-2021 17:41:57 | critical | DHCP FAILED - Critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-11-2021 17:41:56 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-11-2021 17:41:56 | critical | DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-11-2021 17:41:55 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-11-2021 17:41:52 | critical | DHCP FAILED - Critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-11-2021 17:41:52 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-11-2021 17:41:48 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-11-2021 17:41:47 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-11-2021 17:41:47 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-11-2021 17:41:46 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-11-2021 17:41:41 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-11-2021 17:41:37 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-11-2021 17:41:36 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
25-11-2021 16:57:09 | critical | Resetting the cable modem due to docsDevResetNow |
on 26-11-2021 18:28
is there a second page in the downstream section - on the hub3/4 it appears if you scroll down
on 26-11-2021 18:31
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40 | 0 | 0 |
2 | Locked | 39 | 0 | 1 |
3 | Locked | 39 | 0 | 0 |
4 | Locked | 39 | 0 | 0 |
5 | Locked | 39 | 0 | 0 |
6 | Locked | 39 | 0 | 0 |
7 | Locked | 39 | 0 | 0 |
8 | Locked | 39 | 0 | 0 |
9 | Locked | 39 | 0 | 0 |
10 | Locked | 39 | 0 | 0 |
11 | Locked | 39 | 0 | 1 |
12 | Locked | 39 | 0 | 0 |
13 | Locked | 40 | 0 | 0 |
14 | Locked | 40 | 0 | 0 |
15 | Locked | 40 | 0 | 0 |
16 | Locked | 40 | 0 | 0 |
17 | Locked | 40 | 0 | 0 |
18 | Locked | 40 | 0 | 0 |
19 | Locked | 40 | 0 | 0 |
20 | Locked | 40 | 0 | 0 |
21 | Locked | 40 | 0 | 1 |
22 | Locked | 40 | 0 | 0 |
23 | Locked | 40 | 0 | 1 |
24 | Locked | 40 | 0 | 0 |
25 | Locked | 40 | 0 | 0 |
26 | Locked | 40 | 0 | 0 |
27 | Locked | 40 | 0 | 0 |
28 | Locked | 41 | 0 | 0 |
29 | Locked | 41 | 0 | 0 |
30 | Locked | 40 | 0 | 0 |
31 | Locked | 41 | 0 | 0 |
on 26-11-2021 19:24
cannot comment on the network log but all the levels look ok - have you done a full reset - thats always worth a try - seem to remember a post saying the reset button is in an odd place - underneath i seem to remember it was said
on 29-11-2021 08:52
Hi there @BaronVonStrudel
Thank you so much for your post and thank you to @-tony-, @lotharmat and @jbrennand for their help on this!
I have had a look at your Hub on our side and it does appear to be showing a few issues on the downstream.
For this reason I think we should arrange for an engineer to come out and take a look directly.
I'll send you a PM to arrange that now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.
Thank you.