New Hub 4. Constant red light on setup.

[Durbin39]

Hello, 

We recently moved into our new house and have signed up with Virgin Media for our WiFi. Upon receiving the Hub 4 I followed the setup guide, however, the flashing white light is followed by a solid red light.

I have made sure every connection is fitted properly and even tried multiple Ethernet ports (just in case). Having read other accounts of the same problem on this forum I have also tried the reset button - but no luck. 

I assume, having seen similar issues on this forum, that the next step is a technician visit. Unfortunately I can’t seem to find the live chat option, so posting here in the hope someone from the team can help!

I must say I am very disappointed, having wasted hours attempting to resolve this issue and now having to pay for WiFi that I can’t use. 

[Anonymous]

Has the hub been activated? 

[Durbin39]

Don’t think so. Whenever I try and check status on my account it says it needs setting up - which I can’t do due to the red light. 

Are you saying Virgin need to do something on their end to activate it? 

[Anonymous]

Call the activation line on 0800 953 9500. 

[Durbin39]

Called, activated & no luck - still solid red unfortunately (tried it twice). 

[Anonymous]

Try a 30 second pinhole reset of the hub. 

[Tom_W1]

Hi @Durbin39, thanks for your post although I'm sorry to hear of your concerns raised.

Please allow me to send you a PM to discuss this further, so we can get a technician out to you to get things working.

Please expect this message to arrive shortly and respond when you can!

Many thanks

[Durbin39]

@Cardiffman281 - thanks for the suggestions, but have tried it and didn’t work. 

@Tom - just replied!