on 26-03-2022 10:54
Guys,
My Virgin Media bundle is due to go live next weekend but I've had nothing through from Virgin about whats happening and when. The Brown Box hasn't been fitted yet and I need to speak to someone to find out whats happening but I cannot find a telephone number to talk to anyone. Can anyone here help me?
on 26-03-2022 11:21
If there is no drop line from the cabinet to your property then this requires a two-stage install.
If you look at your order online you should see two dates. The first one will be for the cable pull contractor. These two man teams will pull a cable through VMs duct from the street cabinet, across your property & will terminate it in a brown drop-box. This date is not fixed & will move until it is completed.
The second date is the actual equipment install. This will either be another contractor or a VM tech. They will wire from the drop-box to where you want the equipment to go, install the equipment & test.
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26-03-2022 11:24 - edited 26-03-2022 11:25
Hi there
I should be able to find out some more info on this for you.
I'll pop over a private message to take some details.
Thanks,
Christy
on 26-03-2022 12:28
If you are changing from another supplier, keep that service running until the Virgin service is working.
The installation dates can and do get delayed, particularly when a cable has to be run from the street.