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New Customer Problems

Fordography
Joining in

We have Virgin in our building. Quickstart pack arrived and we followed the instructions. Green flashing light on Hub, no connection by cable. Have yet to receive a welcome email, so we don't have a customer account number, so can't talk to anyone on the Virgin helpline as they insist on it!

How do I raise this if I can't quote an account number? And, how do I get an engineer out to solve the cabling??

2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

  • Thank you. Just spent 20 minutes doing a Blondie. I’ll try tomorrow.