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Fordography
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New Customer Problems

We have Virgin in our building. Quickstart pack arrived and we followed the instructions. Green flashing light on Hub, no connection by cable. Have yet to receive a welcome email, so we don't have a customer account number, so can't talk to anyone on the Virgin helpline as they insist on it!

How do I raise this if I can't quote an account number? And, how do I get an engineer out to solve the cabling??

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Tudor
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Re: New Customer Problems

Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Fordography
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Re: New Customer Problems

  • Thank you. Just spent 20 minutes doing a Blondie. I’ll try tomorrow.
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