Team,
Firstly I would like to thank you for taking the time to reply to my original post.
But I believe I may be ‘coming at this’ from a slightly different approach.
A different approach formed by some 40 years of getting the corporate ‘run around’.
I expect the following.
- The installation team to have the common courtesy to knock on my door, say who they are and what they are doing. Then crack on. I actually arranged for someone to be at home for the entire day as a specific time for this work could not be advised.
- If they get problems (and I fully realise that problems do occur—this is my job out in the ‘real world’) then let me know as well as updating their own contacts and deskbound colleagues.
- These deskbound colleagues should then keep me well in the loop with future progress.
- I should have to make ABSOLUTELY NO CALLS myself.
By pushing these large companies to ‘up their game’ we can all benefit as they strive to improve their service levels.
By remaining quiet or doing all the’ spade work’ ourselves we simply get what we are given.
But thanks again for your input.
I do appreciate it.