Don’t know why but I did actually contact these 'cable specialists' . Another 30 minutes wasted. All text message based. This department is obviously not speaking to the team on the front line. “We have no record of a visit to your home yesterday---are you sure they aren’t outside working on the installation now?”………!! I actually checked. Silly gullible me. Not a dickie bird. Final words from the ‘Cable Specialist’. “There is still time that they could come. That is the best update that I have.”
Nobody ever showed up.
Can it be that the team who arrived in the semi dark the day before are playing some scam that involves them getting paid just for ‘touching your front door’?
Then at 0830am Sunday morning from +44 7800 002204. One ring of phone followed by text. (This is obviously another ploy/tactic. They then claim to have tried to phone you but you were uncontactable. Sort of shifting the onus back to the customer.) This text begins “Hi its Virgin Media. The big days coming! We’ll be connecting you on wed 13 feb…………All OK?”
Well not as such. Obviously another department that is ‘out of the loop’.
Then an email from The Virgin Media Team (0800 052 1734) “While our engineers were preparing to install ……………found a problem………...we’ll be in touch”
I will keep this forum up to date on progress or lack of it. Trust me.
What I now expect is yet another post from yet another different member of the Virgin Team giving me yet another new point of contact.
Our complaints code of practice can be found here virg.in/compscop outlining how you can raise your concerns with us, once received this will be passed to the complaints team to be fully investigated who will contact you back as soon as possible with an offer of resolution.