I am moving into a new build property which is pre-wired for virgin with brown virgin box externally and Virgin media face plates in living and master bed room.
We are exisiting virgin customers but the new address is not showing up as connected.
Spoke to developers today and they say Virgin mentioned that it will take three years for them lay cables here!
Also Openreach has installed fibre(FTTH/P) to this home which is live. So would have to now go for BT's Ultrafast broadband plans.
But Virgin is my preference and has been since last 9 years.