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rickware
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New Build House potential issue?

Hi there

We’re due to move house in about a month’s time. So I need to arrange moving my Virgin TV/Broadband/Phone from the old house to the new.

Virgin Media is already our new road, but there’s a potential problem as it’s a new build that has been built in the grounds of much bigger (now demolished) house so any Virgin “access points” on the pavement are not near out new house.

Please can someone advise if there will need to be an initial set up from you guys from the roadside/pavement to the house before the new installation date? Or can it all be done on the same day?

Hope that makes sense, not really sure how to go about this.

Many Thanks

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chenks
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Message 2 of 10
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Re: New Build House potential issue?

you won't know until you try and place the order.
does the virgin postcode checker say your new property has service?
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rickware
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Re: New Build House potential issue?

Thanks for getting back to me Chenks

The new address doesn't even show on the postcode, it's got all the old houses on the road but not the 4 new builds 😞

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dnpark38
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Re: New Build House potential issue?

Has the developer of the new houses put VM cables in in cooperation with VM?


"VM 50 Mps Broadband and anytime phone."
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rickware
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Re: New Build House potential issue?

Hi dnpark38

The builders say they have no problem with me having Virgin, but I don’t believe they have done anything with Virgin to make it happen.

is this going to be a nightmare for me to sort out?

 

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dnpark38
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Re: New Build House potential issue?

No experience myself of a new home but if you read other posts here yes new homes without the developer having partnered with VM it can be some time before VM get around to cabling them up.

A VM person will respond here in a few days and give further advice.


"VM 50 Mps Broadband and anytime phone."
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Very Insightful Person
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Message 7 of 10
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Re: New Build House potential issue?

If the new houses face an already cabled road then they should be serviceable after construction work to re-locate the service tees on the pavement.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Surboy
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Message 8 of 10
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Re: New Build House potential issue?

I bought a new build house recently, might be worth trying this:

nationalhomebuilders@virginmedia.co.uk

Virgin National Home Builders Team

08000 737 100

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Very Insightful Person
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Re: New Build House potential issue?


@Surboy wrote:

I bought a new build house recently, might be worth trying this:

nationalhomebuilders@virginmedia.co.uk

Virgin National Home Builders Team

08000 737 100


These guys only deal with properties that have been pre-wired at build.

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dnpark38
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Message 10 of 10
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Re: New Build House potential issue?

If I was buying a new build say in the future I would ask before purchase if they were partnering with VM and cabling up the street and wiring the house this would to me be a very big incentive to buy.

If they said no I would try to get them to, because to me other wise it might never happen or at best a couple of years for VM to list the street in their development program.

Failure would mean having to use BT/Open Reach  😞


"VM 50 Mps Broadband and anytime phone."
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