Menu
Reply
blueshai
  • 7
  • 0
  • 0
Tuning in
544 Views
Message 1 of 13
Flag for a moderator

New Build Connection

Hi


I have recently moved into a new-build estate, which has VM connected to the property with FTTP. We have been told the cabinet has been built but we are struggling to still get VM services? We are currently without any internet and may need to look at SKY/BT if Virgin will be a while. Is there anybody who can chase this up for us?

Thanks

0 Kudos
Reply
Christy_D
  • 1.91K
  • 254
  • 299
Forum Team
Forum Team
539 Views
Message 2 of 13
Flag for a moderator

Re: New Build Connection

Hello,

 

Let me see what I can do to help with this.

 

I’ll send over a private message to take some details and further assist you.

 

Many Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply
blueshai
  • 7
  • 0
  • 0
Tuning in
530 Views
Message 3 of 13
Flag for a moderator

Re: New Build Connection

Thanks, Christy, I've replied with the relevant information you requested. Hope you can get it sorted for us!

0 Kudos
Reply
blueshai
  • 7
  • 0
  • 0
Tuning in
469 Views
Message 4 of 13
Flag for a moderator

Re: New Build Connection

Hi

 

i have had no communication or answers from your team? Please could you reply back to my messages?

0 Kudos
Reply
Serena_C
  • 2.19K
  • 91
  • 226
Forum Team
Forum Team
466 Views
Message 5 of 13
Flag for a moderator

Re: New Build Connection

Hi @blueshai

 

Sorry to hear you have not received any answers yet, I will chase this up for you now.

 

Apologies for the delayed response,

 

Serena

0 Kudos
Reply
blueshai
  • 7
  • 0
  • 0
Tuning in
435 Views
Message 6 of 13
Flag for a moderator

Re: New Build Connection

I've not had a reply from anybody at Virgin regarding this query. I was advised I would receive a response within 24 hours. It's now been over a week. 

 

I may now have to take my services elsewhere. 

0 Kudos
Reply
Gareth_L
  • 9.26K
  • 524
  • 1.03K
Forum Team
Forum Team
431 Views
Message 7 of 13
Flag for a moderator

Re: New Build Connection

Hello blueshai

Can you please reply to my private message 

I just wanted to chase this up for you again 

Gareth_L

0 Kudos
Reply
blueshai
  • 7
  • 0
  • 0
Tuning in
427 Views
Message 8 of 13
Flag for a moderator

Re: New Build Connection

Hi Gareth

 

I've just responded to your message. I'm afraid if there is no joy with Virgin in the next few days I will be switching my services across to BT/SKY

0 Kudos
Reply
Gareth_L
  • 9.26K
  • 524
  • 1.03K
Forum Team
Forum Team
419 Views
Message 9 of 13
Flag for a moderator

Re: New Build Connection

I fully understand that blueshai

I have passed on your details to our New Build Team to have a look and get in touch by mobile or email 

Gareth_L

0 Kudos
Reply
blueshai
  • 7
  • 0
  • 0
Tuning in
380 Views
Message 10 of 13
Flag for a moderator

Re: New Build Connection

Absolute shambles of customer service. Don't ask for all my details if there are no intentions of ever replying. The business will now be taken to SKY.

0 Kudos
Reply