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New Access Installation

Joe_sale95
Joining in

Hi, builders are required to remove the external wiring at my home for our current Virgin access point. Please can someone advise how to go about arranging the installation of new wiring and access point please? Cheers!

2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person
You call in to usual number and they will schedule re-cabling for you. Cost will be £25.

Might be difficult to co-ordinate if builders want to remove the cabling/box. You will be without service for the duration and if the old equipement isn't isolated/terminated correctly it could (will?) disrupt to others connected near you.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Lee_R
Forum Team
Forum Team

Hi @Joe_sale95 thanks for posting and welcome to our community

The information you've been given in regards to the call out fee is correct.  This is because this is a non faults' related call out.

Regards

 

Lee_R