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Rockabillymaz
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Message 1 of 13
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Network

I've bought a new unlocked phone. Put my SIM in and my network isn't working.  It's reading the sim but that is all. No 4g signal at all yet with a Giffgaff sim it is 

Any ideas and help please 

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Roger_Gooner
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Message 2 of 13
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Re: Network

Take a walk as it's possible that the signal from EE has dropped out for a while where you are right now.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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Very Insightful Person
Very Insightful Person
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Message 3 of 13
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Re: Network

If you do a manual search that work?, or could manually put in the APN settings https://lowdown.carphonewarehouse.com/how-to/virgin-mobile-apn-settings/48041/


As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Forum Team
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Message 4 of 13
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Re: Network

Hi Rockabillymaz, 

Thanks for your post and welcome to our community. 

Sorry you've had some trouble using our SIM in an unlocked phone, it's not what we like to hear. 

Did the advice above help get things sorted? 

Are you able to use any of the services? 

Let us know, we're keen to help. 

Emma_C - Forum Team
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Rockabillymaz
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Message 5 of 13
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Re: Network

No joy unfortunately 

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Forum Team
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Message 6 of 13
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Re: Network

Have you attempted to contact GiffGaff concerning the sim card?

 

^Martin

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Very Insightful Person
Very Insightful Person
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Message 7 of 13
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Re: Network


@Martin_N wrote:

Have you attempted to contact GiffGaff concerning the sim card?

 

^Martin


its a VM sim the OP is describing - or do you think GiffGaff will have better tech support on VM sim cards - wont be difficult Smiley Surprised

____________________

Tony
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Forum Team
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Message 8 of 13
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Re: Network

Hi -tony-,

 

It appears I have misread the OP post. 

 

^Martin

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Message 9 of 13
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Re: Network

Hi Rockabillymaz,

 

My apologies I have Misread your original post. 

 

Where was the handset bought?

 

^Martin

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Rockabillymaz
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Message 10 of 13
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Re: Network

It's not giff gaff I'm with its virgin. I even had a new SIM sent out in case was that . Makes no difference . Works ok in other phone 

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