Post up the "Upstream" & "Downstream" details as well.
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
I should say that I am on my second hub3 and usually okay at off peak hours but at night when streaming I keep getting a pop up on screen saying no network detected and sometime nothing else and most times I lose the stream, Apple TV,Netflix,amazon YouTube all have the same problem, I have tried viewing direct on tv and also through Firestick, Apple TV
All wired, at the moment I have cable from the hub to a switch and then to all appliances, but have also tried direct from hub to each appliance with different cables, also only thing WiFi is phones and iPads and the same result if streaming or playing a game
I'm sorry to learn you are experiencing a problem with your broadband connection.
From checking your account, there is an SNR (signal to noise ratio) fault in your area which is causing intermittent connection. The reference number is F006691542 and has a review date of 14th November. As this is a review date it can be subject to change.