Virgin Media Community

[Robti1]

Hi anything wrong with all these errors, asking as my network keeps dropping for a minute.

2018-10-09 02:40:03.00	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-09 03:35:39.00	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-09 05:56:32.00	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-09 09:13:04.00	Error	DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-09 09:13:04.00	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-10 05:46:01.00	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-14 19:08:16.00	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-15 22:57:16.00	Error	DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-15 22:57:16.00	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-16 01:56:20.00	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-24 10:09:03.00	notice	Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-24 17:56:32.00	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-01 02:30:53.00	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-01 05:27:44.00	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-01 11:59:42.00	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-01 21:28:35.00	Error	DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-01 21:28:35.00	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-02 19:51:24.00	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:24.00	Error	Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-04 19:02:27.00	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[jbrennand]

Post up the "Upstream" & "Downstream" details as well.

[Robti1]

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	323000000	8	40	256 qam	24
2	315000000	8.1	40	256 qam	23
3	307000000	8.1	40	256 qam	22
4	299000000	8	38	256 qam	21
5	291000000	7.8	40	256 qam	20
6	283000000	8	40	256 qam	19
7	275000000	8	40	256 qam	18
8	267000000	8	40	256 qam	17
9	259000000	7.6	40	256 qam	16
10	251000000	7.6	38	256 qam	15
11	243000000	7.9	38	256 qam	14
12	235000000	8	40	256 qam	13
13	227000000	7.8	38	256 qam	12
14	219000000	7.6	40	256 qam	11
15	211000000	7.9	40	256 qam	10
16	203000000	7.8	40	256 qam	9
17	195000000	7.8	40	256 qam	8
18	187000000	7.8	40	256 qam	7
19	179000000	7.6	40	256 qam	6
20	171000000	7.6	40	256 qam	5
21	163000000	7.5	40	256 qam	4
22	155000000	7.8	40	256 qam	3
23	147000000	8	40	256 qam	2
24	139000000	7.6	38	256 qam	1

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	54	0
2	Locked	40.3	16	0
3	Locked	40.9	22	0
4	Locked	38.9	28	0
5	Locked	40.3	14	0
6	Locked	40.9	24	0
7	Locked	40.3	30	0
8	Locked	40.3	33	0
9	Locked	40.3	28	0
10	Locked	38.9	7	0
11	Locked	38.9	13	0
12	Locked	40.3	25	0
13	Locked	38.9	21	0
14	Locked	40.3	59	0
15	Locked	40.3	24	0
16	Locked	40.3	10	0
17	Locked	40.3	14	0
18	Locked	40.3	9	0
19	Locked	40.3	10	0
20	Locked	40.3	30	0
21	Locked	40.9	34	0
22	Locked	40.3	67	0
23	Locked	40.3	37	0
24	Locked	38.9	1	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	32600000	38.5	5120	16 qam	3
2	25800000	38.5	5120	16 qam	4
3	39400000	40	5120	16 qam	2
4	46200000	40	5120	16 qam	1

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	3	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	1	0

[Robti1]

I should say that I am on my second hub3 and usually okay at off peak hours but at night when streaming I keep getting a pop up on screen saying no network detected and sometime nothing else and most times I lose the stream, Apple TV,Netflix,amazon YouTube all have the same problem, I have tried viewing direct on tv and also through Firestick, Apple TV 

[griffin]

The logs are fine, mostly background errors with the odd T3 which in not prevalent enough to be a real concern.

How are you streaming, through wired or wireless connections?

[Robti1]

All wired, at the moment I have cable from the hub to a switch and then to all appliances, but have also tried direct from hub to each appliance with different cables, also only thing WiFi is phones and iPads and the same result if streaming or playing a game 

[griffin]

I take it you get the same connection drops when connected directly to the Hub with different cables for clarification.

I would start a BQM to get a more detailed picture on how your circuit is performing and if there is a peak time issue.

[Robti1]

Tried to set up a BQM but hub keeps disconnecting after a short time, also you are correct re cables and ports

[Samantha_L]

Afternoon Robti1,

Welcome to the community and thanks for posting.

I'm sorry to learn you are experiencing a problem with your broadband connection.

From checking your account, there is an SNR (signal to noise ratio) fault in your area which is causing intermittent connection. The reference number is F006691542 and has a review date of 14th November. As this is a review date it can be subject to change.

For further updates by all means post back here.

Regards

Sam

[Robti1]

Had various streams drop last night (Netflix,amazon) usual problem that I have had for months now, no internet detected then streams buffer for a few seconds then stop