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Network dropouts Hub 3

BrynClarke
On our wavelength

My network seems to suffer from occasional dropouts when either there is no connectivity or greatly reduced speed.  These last a few minutes then all sorts itself out. Below are the Upstream and Downstream data from the hub.  I don’t have a speed test because by the time I from what I’m doing and reach my wired PC it’s often sorted out, but it is definitely an annoyance.  Happens every couple of days.

Cable Modem Status
Status
Downstream
Upstream
Configuration
Network Log
Refresh data
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39400121 41.3 5120 64 qam 4
2 46199990 41.5 5120 64 qam 3
3 25800000 41 5120 64 qam 6
4 32600000 41 5120 64 qam 5


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 3 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 14 0
4 ATDMA 0 0 6 0


Log outLanguage
Home
Modem mode
Advanced settings
Tools
Network status
Admin
Cable Modem Status
Status
Downstream
Upstream
Configuration
Network Log
Refresh data
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 331000000 8.5 38 256 qam 25
2 235000000 9 38 256 qam 13
3 243000000 8.8 38 256 qam 14
4 251000000 8.8 38 256 qam 15
5 259000000 8.6 38 256 qam 16
6 267000000 8.6 38 256 qam 17
7 275000000 8.5 38 256 qam 18
8 283000000 8.5 38 256 qam 19
9 291000000 8.5 38 256 qam 20
10 299000000 8.9 38 256 qam 21
11 307000000 8.8 38 256 qam 22
12 315000000 9 38 256 qam 23
13 323000000 8.9 38 256 qam 24
14 339000000 8.6 38 256 qam 26
15 347000000 8.8 38 256 qam 27
16 355000000 8.4 40 256 qam 28
17 363000000 8.1 38 256 qam 29
18 371000000 8.3 38 256 qam 30
19 379000000 8 38 256 qam 31
20 387000000 7.4 38 256 qam 32
21 395000000 7 38 256 qam 33
22 403000000 7 38 256 qam 34
23 411000000 7 38 256 qam 35
24 419000000 6.6 38 256 qam 36


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.9 5491 7742
2 Locked 38.9 4090 6481
3 Locked 38.6 4068 7934
4 Locked 38.6 4383 9003
5 Locked 38.6 4601 8820
6 Locked 38.6 4824 7384
7 Locked 38.6 4638 9324
8 Locked 38.9 4974 7694
9 Locked 38.9 5018 8025
10 Locked 38.6 5037 7659
11 Locked 38.9 5160 10040
12 Locked 38.9 5296 7632
13 Locked 38.6 5485 7485
14 Locked 38.6 5422 8066
15 Locked 38.9 5669 9472
16 Locked 40.3 6358 8150
17 Locked 38.9 6150 7022
18 Locked 38.9 6713 8038
19 Locked 38.6 6905 8013
20 Locked 38.9 8262 7845
21 Locked 38.9 8471 8110
22 Locked 38.9 8418 7555
23 Locked 38.6 8503 8113
24 Locked 38.6 8229 7673

19 REPLIES 19

Thank you @BrynClarke!

 

How are things looking since this reboot?

 

The BQM should still work in modem mode yes.

 

Thanks again 

Thanks Ash

Haven’t noticed any dropouts recently since reset, and no Post RS errors in log.  Speed variable - should be 200 download but that’s rare - typically 40-60.  However I am measuring via wifi so of course the slowing may not be in the service delivered to the house.  I like the sound of a Broadband Quality Monitor but have not the faintest idea how, or on what device, to set one up…..???

cheers

bryn

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Hi BrynClarke,

Glad to see your service is back on track!

To set up a 'Broadband Quality Monitor'. You can so by following this link https://www.thinkbroadband.com/broadband/monitoring/quality)

Once set up you will be able to monitor the performance of your router 🙂

Thanks,

 

Kain

BrynClarke
On our wavelength

Thanks Kain!

I’m not sure what underlying model my Hub 3 is, but there is no “respond to WAN ping” setting in the Advanced/Tools menu, at least when it is in modem  mode.  Will it response to BQM pings by default?  Or do I need to set it back to Router mode, set the relevant setting then switch it back to Modem mode?

many thanks in advance for your much appreciated help

bryn

Hi BrynClarke

Ideally the hub needs to set to Router Mode 

Gareth_L

Apparent dropouts again. No PostRS errors in log.  I will set up BQM in next few days and report back

I am having difficulty setting up BQM with my Virgin Media Hub 3.0.

Hub runs in Modemmode and I have separate Huawei router.
Step 1 - just set up BQM, waited for a bit. Graph all red - not unexpected, VM forum suggested I would need to enable "WAN Ping Respond"

Step 2 - Look for "WAN Ping Respond" or "Respond to ICMP echo request from WAN" checkbox i Advanced-Tools-Ping menu as per instructions in BQM Router configuration guide. There isn't a Ping menu. Not unexpected, VM forum suggested I would need to set Hub back to Router mode.

Step 3 - set back to Router mode (192.168.0.1). there is an Advanced-Tools-Ping menu 🙂 But there is no "WAN ping respond" or equivalent setting in it - or in any other part of the menu structure that I could find. HELP!

My Hub 3.0 says H/w version 10, S/w version 9.1.1912.304

How do I set it to respond to Ping requests from the BQM?
Thanks in advance!

Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @BrynClarke,

Thank you for coming back to us. I'm sorry to hear that you're having some issues setting up the BQM! I understand that it can be overwhelming sometimes. 

Have you been able to set this up yet? Have you tried to set up the BQM to run through the Virgin Media Hub directly, instead of running through a third party router? We'll be limited as to what information and diagnostics we can run through if your Hub is in modem mode. We will be limited to see if you're experiencing any issues.

How has your connection been recently, since the pin reset? After running some checks on our systems, I can see that you're having some downstream power level issues. We'll be happy to have a technician arranged to have a further look into this for you if you'd like. 

Keep us updated on how you get on and if you need any further assistance. We're happy to help.

Thank you.

Paulina_Z
Forum Team

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BQM now running OK for a few days and not showing any serious issues - everything seems to be behaving itself in terms of reliability.  In terms of speed, I need to connect a PC direct to at least the router to measure (currently via HomePlugs or wifi for reasons of house geography) - I understand that if I see a problem I will have to revert to Hub mode to prove it.  I will attempt to find time to do this but it may be a couple of weeks - other priorities at present.  Thanks for keeping and eye on this

bryn

Hi BrynClarke,

Thanks for the update, glad to hear everything seems to be OK with no issues, I have been able to have a look at things our end and can confirm no issues showing, please let us know what speed is showing once able to run a test Via Ethernet.

If you do have any further issues, please do not hesitate to reach back out to us?

Regards

Paul.