on 17-08-2021 16:55
HI,
Since I got my virgin installed I havnt been able to watch netflix on my TV.
All other streaming services work and I can watch it through my phone and cast it to the TV.
But the TV app which worked fine before just says it can't connect. Almost like it's not connected to the Internet.
Does anybody have any ideas on how to fix this?
I have just had the line restarted by virgin and this did not help.
Thanks
on 17-08-2021 17:02
on 17-08-2021 17:36
Hi, thanks the the reply. I have also tried this with no luck.
on 20-08-2021 09:39
Hey @Kingkyle86,
Thanks for trying. Are you able to expand on what happens exactly when you try to load Netflix? Do any error messages or codes appear?
Kind regards,
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on 25-08-2021 07:38
I think the code is N24
on 27-08-2021 09:41
Hi Kingkyle86,
Thanks for your post.
Sorry to hear you are
error code NW-2-4 on your device, it usually means a network connectivity issue is stopping your device from reaching Netflix. Follow the troubleshooting steps for your device below to resolve the issue.
How is your box/tv connected?
Zoie
on 27-08-2021 11:02
Hi, I have tried both wireless and wired. Every other app on the TV works fine it's just netflix.
Thanks
on 29-08-2021 13:29
Hello @Kingkyle86,
I am sorry to see this, are you currently using a v6 box?
Many thanks,
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on 29-08-2021 13:51
Hi,
Is that the tv box? If so no I only have virgin Internet.
Thanks
on 31-08-2021 14:08
Thank you for that information Kingkyle86.
Can you confirm what device you're using to try and watch Netflix on?
^Martin