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Neighbours can get VM - why can’t I?

allanjc
Joining in

I’m looking to move property soon however the new address says it can’t be serviced by Virgin Media. 

Other houses on the small estate all have VM, including the adjoining neighbour next door. 

Why would it be that this address can’t be serviced? 

1 REPLY 1

Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @allanjc,

Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that the property you're looking to move into is not showing as serviceable by Virgin Media.

I'll be more than happy to look into this for you and submit a needed form so our specialist team can reach out to you to discuss this further. 

I will send you a Private Message, so please keep an eye out for a purple envelope at the top right corner of your Forum page.

Please ensure that your upcoming address is not listed on our Post Code Checker page.

Thank you.

Paulina_Z
Forum Team

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