Neighbour has had VM installed but still not available at my property

[cmowen]

Hi

Could a VM representative please check why VM is not available at my property, my neighbour had a new line installed which runs directly past my property.

Thanks

[Christy_D]

Hi there

Sure, let me take a look into this for you

I'll pop over a private message to take some details.

Thanks,

Christy 

[Kath_F]

Hi cmowen, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear that we're not able to install your property currently. 

I can see Christy has offered you help with this. Have you received a reply or still waiting. 

If you want us to take a further look, pop back here and let us know so we can help further. 

Thanks, 

[cmowen]

Currently being investigated by the VM Tech Teams.  Thanks for following up

[Hayley_S]

Thank you for the update @cmowen.

Hope all is well, please do keep us updated.

Many thanks,

[cmowen]

Hi, I've managed to have my property added to the availability checker and have now ordered VM services 🙂

When I went through the process I could not see anywhere to identify my neighbour as the 'refer a friend'.  Can this be applied retrospectively please?

Thanks

[Zak_M · Accepted solution]

Good morning @cmowen. 

This would normally needed doing at the point of sale. 

However as you have had a difficult experience up until this point I will pop you over a PM to get this added. 

Kind regards,

Zak_M

[Zak_M]

Thank you for joining me in PM. 

I am glad we could get this resolved.  Do let me know how things go with your install. 

Kind regards,

Zak_M