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Need to book an engineer appointment to install the wall socket

Hi there, a few days ago we ordered a QuickStart broadband service and we received our cables and the hub, but our wall sockets are different because we used to use Sky broadband service, so we need an engineer appointment to install the wall sockets we can enjoy your broadband service as soon as possible. Please, it would be great to get a reply ASAP. Thanks.

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Very Insightful Person
Very Insightful Person
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Re: Need to book an engineer appointment to install the wall socket

ring - text or wait here for VM - if the system has allowed a quick start setup then VM has been installed there previously - start outside and look for an external wall box - follow any wiring that goes inside - post pictures of anything you find

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Tony
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Forum Team
Forum Team
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Re: Need to book an engineer appointment to install the wall socket

Hi Kkan70, 

Thanks for your post and welcome to our community. 

Very sorry you're having some issues with the self install, this isn't good. 

I'd also like to apologise for the delay in getting back in touch, we have been busier than usual. 

I've taken a look into this and can see we've since booked an engineer to come out and finish things. 

Please let us know how the visit goes 🙂

Emma_C - Forum Team
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