I have been on the phone to Virgin for 5 hours today and failed to get through. Have been hung up on 5 times. I can't activate my package, all the lights on the hub indicate that it should work. Is there anybody who can help without telling me to call the activation line again because the customer service is currently a joke. As a new customer I am concerned.
I have exactly the same issue. Been waiting all day and wasted hours on the phone waiting for someone to answer. My superhub 3.0 needs activating. THE ACTIVATION NUMBER 0800 953 9500 DOES NOT WORK !!!!
So 48hrs on, I'm still waiting for someone from VM technical to call me. Wasted so many hours on phone over the weekend for someone to pick up even the SMS virgin fault method of reporting is non responsive.
The hub 3 works in router mode, but in modem mode it has very slow speeds & red led is on permanent. Also big issue with latency! Trace route to 188.8.131.52 from the hub reports over 10ms to first hop in network!
I will keep it in router modem until someone @VM technical contacts me.
Ref 184.108.40.206, if the total time to do the full trace route of 9 hops from the hub to google was <12ms that would be acceptable but i am seeing the first hop to an internal 10.53.xx.xx network taking 10ms, hop3 is 20ms, hop 4 is 10ms etc.
For many people this won't be an issue but if you are a musician and jam online with your other bandmates using jamkazam or similiar, you will know that total latency (or round trip) to the AWS/Cloud server must not exceed 30ms otherwise there is a noticeable delay or an echo effect through the headphones. I am getting this lag! Was chatting with a chap on BT fibre yesterday and he says he gets an overall latency of 7ms on his network and doesn't experience this lag issue. This is a subject in its own right so i may post this as a seperate question once the other issues above are resolved.