on 02-03-2022 13:25
We've made some changes in our home and need to move where the cable for both the router and the TV come into the house.
I can't find a number to call to arrange a non-fault callout, so I'm hoping someone from Virgin Media will see this and contact me, please!
Many thanks!
Answered! Go to Answer
on 02-03-2022 14:02
There is a cost of £25.
Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.
on 02-03-2022 14:02
There is a cost of £25.
Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.
on 04-03-2022 14:13
Hey @PetersonZF,
Welcome back to the community and thanks for taking the time to post.
I have looked into this and can see that no request has been raised yet, if you want to go ahead with the relocation, I can arrange that from here.
Please let me know, if you need any assistance.
Regards,
Steven_L
09-03-2022 16:46 - edited 09-03-2022 17:15
Hi @Steven_L,
I tried calling a couple of times and couldn't get through. If we could arrange it here, that would be great, thanks!
on 11-03-2022 16:55
Hi @PetersonZF
Thanks for the reply!
I'll drop you a private message to get this sorted now.
Please keep an eye on your inbox
Regards
on 22-03-2023 20:49
Hi, I would also like to arrange this. Could someone please contact me to arrange?
thank you
Jenna
on 25-03-2023 09:35
Hey Jensh5, thanks for reaching out on our help forums and this thread.
We'd love to assist you with this, I will shortly PM you here so we can look into it and help.
Please, check the top right-hand side of our page to find a purple envelope.
Click on this and you'll see my message.