Need technicians vist

[Abhishek2244]

• We got a new virgin media broadband but some how it's not working I think the wall outlet is damaged.  Trying from last 2 days to get help but not able to got one. Could u plz help.

[jbrennand]

Is the Hub's base light flashing?

If so it may not have activated onto your account.

Call the equipment activation number on - 0800 953 9500 – you will need the serial number off the barcode sticker and also your account number, Call now but at 08.00 (Mon-Sat) or 09.00 (Sun) for the best chance of getting through quickly.

[Paulina_Z]

Hi @Abhishek2244,

Welcome to our Community Forums! Thank you for your post, I'm sorry to hear that you're experiencing some issues with your Hub!

Can you update us on this issue? Have you followed @jbrennand 's suggestion to call our team? If so, what did the team advise?

Please let us know if you still need help and support on this issue.

Thanks! 🙂

[Abhishek2244]

I tried calling but they put me on hold for more than 1 hours and no one contacted me back.

I even visited the store 4 - 5 times but they said I have to call customer care but no one replied.

And yes I still need a technician 

[Paulina_Z]

Hi @Abhishek2244,

Thank you for coming back to me about this issue.

Are you able to provide us with an image of the damaged outlet? 

Is your Hub showing any lights on it at all?

Please let us know so we can look into this further for you.

Thanks! 🙂

[Abhishek2244]

 

 yeah I  still need technician. It's been a 4 days we are working from home and this connection is not working at all I think there's a problem in my wall unit. Could u please send some one for this issue . Or  I have to cancel the connection as I am trying to contact customer care for last 4 days.

[Zach_R]

Hi @Abhishek2244,

Thank you for the photos. Is that the only omni box that you have within the home? From what I can see in the photo it doesn't look like one of ours as it should have our branding on it.

Thanks,
 

[Abhishek2244]

Yeah that's the only we have in our home I showed the pic of this box too while taking the connection at the store. And they said it's the old one but work fine.

[nodrogd]

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@Abhishek2244 wrote:

 

 yeah I  still need technician. It's been a 4 days we are working from home and this connection is not working at all I think there's a problem in my wall unit. Could u please send some one for this issue . Or  I have to cancel the connection as I am trying to contact customer care for last 4 days.

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@Zach_R That is a UPC outlet. The hub is also a white one. All this points to the OP being a VM Ireland customer & not VM UK. Also there are no VM stores in the UK, they were all closed a couple of years ago.

The OP needs to contact VM Ireland for assistance. We can’t help them here.

@Abhishek2244 You are posting on the forum for Virgin Media UK. Virgin Media Ireland runs the service in the Irish Republic & is a totally separate company. You need to contact them for assistance. Sorry.

[Hayley_S]

Thank you for this information @nodrogd, that is very helpful!

@Abhishek2244, can you please confirm that you are currently based in Ireland? If so you will need to contact them from here.

We would be unable to help you with this unfortunately.

Many thanks,