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Need my contract info

Hi, I know you can download your contract if you sign in, but not if it was issued before 2018. I cannot find my paper copy anywhere, but I really need to know when I can renew, seems very expensive and I really need to reduce costs.

Can anyone from Virgin Media help to send me a digital copy via email (someone must be able to send me one!!!)?

Thanks.

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Message 2 of 8
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Re: Need my contract info

if it was 2018 its likely ended. contracts are normally 12 months

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Message 3 of 8
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Re: Need my contract info

Didn't you have it emailed to you as well? 

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Re: Need my contract info

I have since renewed, so I actually don’t know.
This is why I need my contract details. Xx
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Re: Need my contract info

No, I apparently wanted a paper contract, but now I can’t find it.
Xx
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Message 6 of 8
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Re: Need my contract info

Hello Special_KG

Can you view your bills at all

If so the contract will be tied into a discount 

At the bottom of your bill it will say when the discount is due to end 

If you are not able to see, let me know and I can check for you 

Gareth_L

 

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Message 7 of 8
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Re: Need my contract info

Hi Gareth, thank for your reply.

I’ve clicked to see my bills and it doesn’t mention any discounts or anything to indicate when it may be up.

basically I’ve had a broadband and landline contract for about 7 years. Then a while ago Virgin had the m100 fibre broadband offer so I signed up... now I can’t find any of my info on about my contract anywhere.

Any help or assistance you can give me would be great.

Thanks

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Message 8 of 8
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Re: Need my contract info

Thanks for coming back to us.

 

Regarding the contract information, I'll PM you now so we can sort this out

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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