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ciccone
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Need help with external box cables

 

Hello, this is a tricky problem too explain. I have been having terrible connection issues with drop outs and low speeds. After three engineer visits yesterday the engineer finally worked out that the issues is from the street to my box. He thinks that the signal has been split with the neigbour and this is the issue, so he needed to access the external box, however the box is now in an unsafe location and may not be able to access. So I got up on the roof and opened the box and the picture is what I found , I’ve now tried to disconnect on of the cables to see if that would help but it didn’t! Can anyone advise on what I need to do

thanks 

71574E1F-F6F6-4AEB-9787-E3379E40F213.jpegExternal box with a splitter61689C65-AED0-4E92-B736-5FACC9B5740A.jpeg

 

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Very Insightful Person
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Re: Need help with external box cables

how on earth did the box end up on the roof?, are you in a block of flats?,
can you repost your new downstream, upstream, and network log. having a splitter is perfectly fine if done correctly, since the box in the street is just a giant splitter

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chenks
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Re: Need help with external box cables

only one piece of advice - do not touch or do anything with the box or cabling.
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Roger_Gooner
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Re: Need help with external box cables

If the cable is shared with a neigbour you need to look for the neighbour's box and the cable connected to both boxes. Even if this has been done it doesn't necessarily mean that you should have a problem as what matters is whether the signal is strong enough for two homes as splitting always results in signal loss.

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Tudor
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Re: Need help with external box cables

One of the outputs of the splitter is open without a terminator, so there is possibly of noise ingress. In fact there is no need for a splitter as one one the cables has been removed, just need a joiner.


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