on 25-01-2023 09:03
1.Received a letter from Virgin stating I needed a new Hub to connect my home phone to.
This is all new to me, so I am seeking advice.
Does someone come and do it, or is it just a case of plugging it in if it's delivered?
And setting it up?
2. Also, sorry to be ignorant lol but....
Will it be a new name which means I will have to change it on my Phones, Tablets, 2 Echo dots, smart plugs, Wi-fi Extender, Chromecast, Firestick, TV and Computer?
Thought it would be a simple job but now am worried.
on 25-01-2023 10:43
Hi @MRM3
When you receive your new hub it will have a different SSID and password to your current hub.
You can though log into the hub settings and change them to match your current SSID and password.
Details of how to do that are shown on this page
https://www.virginmedia.com/help/broadband/change-wifi-name-and-password
It should just be a case of plugging in the new hub to replace your existing hub, then plugging the phone adapter into the phone socket on the new hub.
The info below is from the following page
https://www.virginmedia.com/help/landline/switchover
On the day of your switchover, unplug the phone cable of your main phone (or base station if it’s a cordless phone), from the wall socket. If you have any other devices connected to this socket, or you use internal phone sockets around your home, please give us a call.
2. Grab the adapter we provided and plug it in to the top grey port, Port 1, on the back of our Hub.
3. Now, plug the end of the telephone cable you unplugged from the wall socket in to the adapter.
4. Wait a couple of minutes for a dial tone, then make a test call. Your new services from Virgin Media are all set up and ready to use.
on 26-01-2023 09:23
Thanks NewApollo
The pc and Hub are in one corner of the room
The white Cable comes in diagonally across the room (Behind TV) over a door frame etc etc
No socket behing Pc and Hub
Very confused sorry
26-01-2023 11:10 - edited 26-01-2023 11:13
@MRM3 wrote:Thanks NewApollo
The pc and Hub are in one corner of the room
The white Cable comes in diagonally across the room (Behind TV) over a door frame etc etc
No socket behing Pc and Hub
Very confused sorry
If you are getting a new hub as part of the phone switchover (often because an existing hub 1 or 2 has no phone socket on the back) then VM would normally send a technician, who will bring the new hub, and set it up for the new phone service.
You would need to connect your own wireless devices yourself to the new hub's wireless settings once it is up and running.
Your phone would then plug in to the back of the VM hub, using an adapter provided by VM, as below
on 27-01-2023 12:00
on 27-01-2023 12:02
on 27-01-2023 15:32
Yes, if you change the SSID on the new hub to be the same as the old hub all devices should connect seamlessly.
on 27-01-2023 20:43
@Tudor wrote:Yes, if you change the SSID on the new hub to be the same as the old hub all devices should connect seamlessly.
Unless you connect a PC to the new hub via a wired connection, you'll need to change the WiFi settings on one device to the new default Hub settings (as shown on the card that comes with the Hub) in order to connect and log in. Once you've changed the SSID and Password you'll then need to change that one device back to its original settings.
on 28-01-2023 08:38
Thanks.
At the moment my computer is connected by Ethernet cable.
Not looking forward to the New Hub coming if I should have to figure it out for myself.😁
Never looked in the Hub Settings for years as nothing changed.
However thanks to this forum I am learning a lot
Hoping someone will come with the Hub and help me. and not just deliver it.
on 28-01-2023 08:42