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AleksandraKarol
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Need engineer visit. How can I arrange it?

Hi,

I just got the quick start and I didn't check is there the wall mount socket for broadband as I've moved to this house few days ago. How can I get an engineer to install one?

 

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Superuser
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Re: Need engineer visit. How can I arrange it?

Call the phone number that's in the Quickstart guide. They'll be able to help.
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I work for Virgin Media - but all opinions posted here are my own
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Forum Team
Forum Team
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Re: Need engineer visit. How can I arrange it?

Hi there AleksandraKarol, 

 

Welcome to our family and to our Community - cheers for your first post. 

 

Sorry that you're having some issues with your QuickStart. Usually these can only be booked if we can already see if your property has our cables and sockets installed - I am sorry that this seems not to be the case. 

 

Have you called us as suggested and managed to get a manned installation booked in since your post? 

 

Please do let us know if you need further assistance. 

 

Cheers

Katie - Forum Team


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