Welcome to our family and to our Community - cheers for your first post.
Sorry that you're having some issues with your QuickStart. Usually these can only be booked if we can already see if your property has our cables and sockets installed - I am sorry that this seems not to be the case.
Have you called us as suggested and managed to get a manned installation booked in since your post?
Please do let us know if you need further assistance.