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Need engineer to connect my flat with Virgin Services

KaineS
Joining in

Hi,

 

I have the same issue. Just moved into my flat in Chiswick, London. I have Virgin Hub 4, and I just have a solid red light when installing the hub. I’ve reconnected the cables 100’s of times but nothing seems to be changing. I am pushing the cable in as hard as I can. I need an engineer to come round to have look. Would love for you to help please.

 

Thanks

 

 

[MOD EDIT: Post split to create own thread so the Community can help]

2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person


Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Natalie_L
Forum Team (Retired)
Forum Team (Retired)

Hi KaineS, 

 

Welcome to the community and thank you for posting. 

 

I am sorry to hear you have been having some issues with the installation of your services. 

I have taken a look from our side and can see you have spoken to the team and they have been able to assist further. 

 

If you require anymore help or have any questions, please do not hesitate to get in touch.

 

Thanks 

 

 

Nat