Virgin Media Community

[KaineS]

Hi,

I have the same issue. Just moved into my flat in Chiswick, London. I have Virgin Hub 4, and I just have a solid red light when installing the hub. I’ve reconnected the cables 100’s of times but nothing seems to be changing. I am pushing the cable in as hard as I can. I need an engineer to come round to have look. Would love for you to help please.

Thanks

[MOD EDIT: Post split to create own thread so the Community can help]

[Tudor]

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.

[Natalie_L]

Hi KaineS, 

Welcome to the community and thank you for posting. 

I am sorry to hear you have been having some issues with the installation of your services. 

I have taken a look from our side and can see you have spoken to the team and they have been able to assist further. 

If you require anymore help or have any questions, please do not hesitate to get in touch.

Thanks